1. Order Processing & Production Time
All products are made or prepared to order.
- Orders require up to 7 working days to be created and prepared before dispatch.
- Working days exclude weekends and public holidays.
- During peak seasons, promotions, or holidays, preparation time may be slightly longer. Customers will be notified if delays occur.
2. Shipping & Delivery Time
Once your order has been completed and dispatched:
- Delivery usually takes 2–5 working days depending on your delivery location.
- Rural or outlying areas may experience longer delivery times.
- Shipping timeframes are estimates and may be affected by courier delays or external factors beyond our control.
3. Shipping Fees
- Shipping costs are calculated at checkout based on your delivery address and order size.
- Free shipping promotions (if applicable) will be clearly indicated during checkout.
4. Order Tracking
- Once your order has been shipped, you will receive an email containing your tracking number.
- Customers are responsible for monitoring delivery progress using the courier tracking system.
5. Order Changes & Cancellations
- Orders may only be changed or cancelled within 24 hours of placing the order.
- After production has started, cancellations or changes may not be possible.
To request changes, please contact our support team immediately.
6. Incorrect Shipping Information
Customers are responsible for providing accurate delivery details.
We are not responsible for:
- Orders shipped to incorrect addresses supplied by the customer
- Failed deliveries due to unavailable recipients
Additional shipping charges may apply for re-delivery.
7. Damaged or Lost Parcels
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of receiving your parcel
- Provide photos of damaged items and packaging
- We will investigate with the courier and arrange a replacement or solution where applicable
8. International Shipping (If Applicable)
- International delivery times and fees vary depending on destination.
- Customers are responsible for any customs duties, taxes, or import charges.
9. Contact Us
If you have any questions about your order or shipping, please contact us:
If you have any questions about your order or delivery, please don’t hesitate to contact us:
📧 Email: info@slimbytjie.co.za
📞 Phone: 081 763 7060
10. Policy Updates
We reserve the right to update this Shipping & Order Policy at any time. Changes will be published on this page.
We’re always happy to help and want your shopping experience to be smooth and stress-free