1. Introduction
We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, and protect your personal information.
2. Information We Collect
We may collect the following information when you use our website or place an order:
- Name and surname
- Contact details (email address, phone number)
- Delivery and billing address
- Payment information (processed securely through third-party providers)
- Website usage data (cookies and analytics)
3. How We Use Your Information
Your personal information is used to:
- Process and deliver orders
- Communicate order updates
- Provide customer support
- Improve website functionality and user experience
- Send marketing communications (only if you opt in)
4. Sharing of Information
We will never sell your personal information.
We may share information with trusted third parties only when necessary, such as:
- Courier and delivery services
- Payment processing providers
- Website hosting and technical service providers
All third parties are required to protect your information.
5. Cookies & Website Tracking
Our website may use cookies to:
- Improve website performance
- Remember user preferences
- Analyse website traffic
You can disable cookies through your browser settings.
6. Data Security
We implement reasonable technical and organisational measures to protect your personal information from:
- Loss
- Unauthorised access
- Misuse
- Alteration or disclosure
7. Your Rights Under POPIA
You have the right to:
- Request access to your personal information
- Request correction or deletion of your information
- Withdraw consent for marketing communication
- Lodge a complaint with the Information Regulator of South Africa
8. Information Retention
We only retain personal information for as long as necessary to:
- Fulfil orders
- Meet legal and accounting obligations
- Provide customer service
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
10. Updates to This Policy
We reserve the right to update this Privacy Policy. Changes will be published on this page.
11. Contact Information
If you have privacy concerns or requests:
📧 Email: admin@slimbytjie.co.za
📞 Phone: 081 763 7060