1. Overview
We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
2. Eligibility for Returns
You may request a return if:
- The item is damaged
- The item is defective
- The incorrect item was delivered
To qualify for a return:
- Items must be reported within 7 days of delivery
- Items must be unused and in original packaging where possible
- Proof of purchase is required
3. Non-Returnable Items
Because many of our products are made or prepared to order, the following items cannot be returned unless faulty or damaged:
- Custom or personalised products
- Digital downloads or printable products
- Items that have been used, damaged, or altered after delivery
4. Return Process
To request a return:
- Email us at admin@slimbytie.co.za
- Include:
- Your order number
- Description of the issue
- Photos (if item is damaged or incorrect)
Once approved, we will provide return instructions.
5. Refunds
Refunds will be processed if:
- The returned product is received and inspected
- The product meets return eligibility requirements
Refunds will be issued via the original payment method and may take 5–10 working days to reflect depending on your bank or payment provider.
6. Replacement Items
If your item arrives damaged, defective, or incorrect, we may offer:
- A replacement item, or
- A refund, depending on product availability
7. Return Shipping Costs
- If the return is due to our error or a defective item, we will cover return shipping costs.
- If the return is due to customer preference, return shipping costs are the customer’s responsibility.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider
- Contact us for assistance
9. Contact Us
If you have any questions about your order or shipping, please contact us:
If you have any questions about your order or delivery, please don’t hesitate to contact us:
📧 Email: info@slimbytjie.co.za
📞 Phone: 081 763 7060