1. Introduction
Welcome to our website. By accessing or using this website and purchasing our products, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
2. Company Information
This website is operated by:
Business Name: Smart active bee (PTY) ltd.
Email: admin@slimbytjie.co.za
Phone: 081 763 7060
Country: South Africa
3. Products & Services
We sell educational products and related materials.
- Many of our products are prepared or produced to order
- Product images are for illustration purposes and may vary slightly from final products
- We reserve the right to discontinue or modify products without notice
4. Pricing & Payments
- All prices are displayed in South African Rand (ZAR)
- Prices may change without notice
- Payment must be completed before orders are processed
- We use secure third-party payment providers to process payments
We are not responsible for payment failures caused by third-party providers.
5. Order Processing
- Orders take up to 7 working days to prepare before shipping
- Working days exclude weekends and public holidays
- Once an order is placed, you will receive order confirmation via email
6. Shipping & Delivery
Delivery timeframes depend on courier services and delivery location.
Estimated delivery:
- 2–5 working days after dispatch
Full details are available in our Shipping Policy.
7. Returns & Refunds
Returns and refunds are handled according to our Returns & Refund Policy.
Customers must review that policy before requesting returns.
8. Customer Responsibilities
Customers agree to:
- Provide accurate order and delivery information
- Ensure someone is available to receive deliveries
- Use our website lawfully and responsibly
9. Intellectual Property
All website content including:
- Images
- Product designs
- Text
- Branding
- Logos
are the property of this business and may not be copied, reproduced, or distributed without written permission.
10. Limitation of Liability
We are not liable for:
- Delays caused by courier companies
- Incorrect delivery details supplied by customers
- Loss or damage caused by misuse of products
- Website interruptions or technical issues beyond our control
11. Website Use
Users agree not to:
- Attempt to hack or disrupt the website
- Upload malicious or harmful content
- Use the website for unlawful purposes
12. Privacy & Data Protection
We collect and process personal information in accordance with:
- The Protection of Personal Information Act (POPIA)
- Our Privacy Policy
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or policies.
14. Order Cancellation
Orders may only be cancelled within 24 hours of placement.
After production begins, cancellation may not be possible.
15. Governing Law
These Terms & Conditions are governed by the laws of South Africa.
Any disputes will be handled in South African courts.
16. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Updates will be published on this page.
17. Contact Us
If you have any questions about your order or shipping, please contact us:
If you have any questions about your order or delivery, please don’t hesitate to contact us:
📧 Email: info@slimbytjie.co.za
📞 Phone: 081 763 7060